jilipa Privacy Policy

jilipa ("we", "us", "our") operates the online casino and sports betting platform accessible at jilipa.com (the "Platform"). jilipa is the data controller responsible for the personal information collected through the Platform and is committed to handling that information with transparency, integrity, and in full compliance with applicable Philippine privacy laws.

This Privacy Policy applies to all users of the jilipa Platform, including registered players, visitors who browse without registering, and any person who contacts jilipa through any channel. It covers all personal data processed in connection with your use of the Platform, regardless of the device or method of access.

By accessing or using the jilipa Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform and contact us to request account closure.

jilipa collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

jilipa collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs. See Section 7 for details on cookies.
• Third-party sources: Identity and fraud-check data received from our KYC verification partners, payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard networks), and regulatory databases where required by law.
• Publicly available sources: In limited circumstances, publicly available information may be used to verify identity or investigate fraud, in accordance with applicable law.

jilipa does not purchase personal data lists from data brokers or marketing companies. All data collected is directly related to your use of the jilipa Platform.

jilipa uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the jilipa Platform.
• Age verification: To confirm that you meet the minimum age requirement of 21 years as required under Philippine gaming regulations.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely via GCash, PayMaya, and other supported payment methods.
• Regulatory compliance: To fulfil our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act, including KYC checks and suspicious transaction reporting.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through live chat and other support channels.
• Responsible gaming: To monitor gaming behaviour, enforce self-exclusion requests, and apply deposit or loss limits you have set on your account.
• Platform improvement: To analyse usage patterns, fix technical issues, and improve the features and performance of the jilipa Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about jilipa — but only where you have given your consent or where we have a legitimate interest, and always with an easy opt-out option.

Under the Philippine Data Privacy Act, jilipa processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your jilipa account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and tax reporting duties.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overr idden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit, informed consent. You may withdraw consent at any time by contacting jilipa support or updating your account preferences.

jilipa does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and Visa/Mastercard networks receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• KYC and identity verification providers: Third-party verification services receive identity documents and personal details solely for the purpose of confirming your identity and age in compliance with regulatory requirements.
• Regulatory and law enforcement authorities: jilipa may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities when required by law, court order, or regulatory directive.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform technology providers who process data on jilipa's behalf under strict data processing agreements that prohibit independent use of your data.
• Fraud prevention networks: Shared fraud intelligence databases used to identify and block fraudulent accounts, where participation is required or permitted by applicable law.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of jilipa's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

In all cases where data is shared with third parties, jilipa takes reasonable steps to ensure that those parties maintain appropriate security standards and process your data only for the specified purpose.

jilipa uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming limits you have configured.
• Analytics cookies: Collect anonymised data about how players navigate the Platform, which pages are visited most, and where errors occur. This data helps jilipa improve the user experience.
• Marketing cookies: Used only with your consent to track which promotions you have seen and to avoid showing you the same offer repeatedly. jilipa does not use third-party advertising networks.

jilipa does not use cookies to track your activity on third-party websites outside of the jilipa Platform.

jilipa retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and regulatory obligations:

• Account and identity data: Retained for a minimum of five (5) years from the date of account closure, as required under PAGCOR licensing conditions and AMLA regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA and Bureau of Internal Revenue (BIR) requirements.
• KYC verification documents: Retained for a minimum of five (5) years from account closure or the date of the last transaction, whichever is later.
• Gaming activity logs: Retained for a minimum of two (2) years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
• Support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your account and for one (1) year after account closure, to demonstrate compliance with consent requirements.

After the applicable retention period expires, jilipa will securely delete or anonymise your personal data in a manner that prevents reconstruction or identification.

jilipa implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the jilipa Platform is encrypted using TLS (Transport Layer Security). Sensitive data stored in our systems, including passwords and financial details, is encrypted at rest using industry-standard algorithms.
• Access controls: Access to personal data is restricted to jilipa personnel and authorised third parties who have a legitimate need to process it. Role-based access controls and multi-factor authentication are enforced for all internal systems.
• Security monitoring: jilipa operates continuous security monitoring to detect and respond to potential threats, intrusion attempts, and anomalous activity in real time.
• Penetration testing: Regular third-party security assessments and penetration tests are conducted to identify and remediate vulnerabilities in the Platform.
• Incident response: jilipa maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights, jilipa will notify the National Privacy Commission (NPC) within seventy-two (72) hours and will inform affected players without undue delay, as required by the Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilipa:

• Right to be informed: The right to know what personal data jilipa collects about you, how it is used, and with whom it is shared — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data jilipa holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data in your jilipa account.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilipa's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilipa has processed your personal data in violation of the Data Privacy Act.

The jilipa Platform is strictly intended for adults aged 21 years and older. jilipa does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the jilipa registration process, and accounts found to belong to underage individuals will be immediately suspended and all associated data deleted.

If you are a parent or guardian and believe that a minor has registered on the jilipa Platform or provided personal data without your consent, please contact us immediately at [email protected]. jilipa will investigate and take prompt action to remove the account and any associated data.

jilipa primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where cloud infrastructure or KYC verification services operate internationally.

Where such cross-border transfers occur, jilipa ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses that require the recipient to apply data protection standards equivalent to those required under the Philippine Data Privacy Act.
• Transfers only to countries or organisations that the National Privacy Commission has recognised as providing adequate data protection.
• Your explicit consent to the transfer, where required by applicable law.

jilipa will not transfer your personal data to any jurisdiction where doing so would violate applicable Philippine privacy law or expose your data to a materially lower standard of protection than that provided under this Privacy Policy.

jilipa may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, jilipa will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect.

The effective date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this page periodically. Your continued use of the jilipa Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you disagree with any changes to this Privacy Policy, you may request account closure in accordance with the Terms & Conditions. Please review the Terms & Conditions for details on the account closure process.

jilipa has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact the jilipa DPO through the following channels:

If you are not satisfied with jilipa's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act.

Please note that all contact details displayed on this page are for informational purposes only. Email addresses are shown as plain text and are not clickable links. Please copy the address manually into your email client.